Refund Policy


No refunds/returns/cancellations will be provided as stated in our Refund Policy. No exceptions will be made.

The “buyer” or “customer” fully understands that these proxies are active from the time you receive them. The proxies will be active for thirty days or 720 hours if you purchase a monthly plan. Residential Proxies are active for 720 hours or 30 days from the delivery date or until you hit your bandwidth/data limit. Residential Data does not roll over if you have unused data left. Proxies are designated as a data center or residential base on the product name and description and are not decided by the customer. We are not responsible for bans during the release for improper use and having an incorrect setup. We reserve the right to deactivate proxies with excessive bandwidth usage or usage outside of its intended purposes such as video streaming, or file-sharing or any illegal activities. Please do only use our proxies on the websites that pertain to the purpose of the product. By purchasing this item, you agree to our Terms of Service, "No Cancellations," "No Replacements," "No Modifications," "No Returns" policy, this item is a non-physical good and will be sent via email provided at checkout or will be directly delivered to your client portal.

Proxies are not guaranteed to work on sites with Proxy/Bot Protection or on sites that are not listed in the ISP plan description. Proxies are only guaranteed to work on their designed sites upon delivery only. We do not provide any IP/Proxy replacements upon bans after purchase/usage/testing. We reserve the right to lock all of our ISP plan(s) on certain websites with strict bot/proxy protection to preserve the quality and prevent the abuse or misuse of our IPs.

We will try our best to fix user-generated errors on a case-by-case basis, but we make no guarantees, express or implied, that we can or will be able to remedy any User errors at any time. When you place an Order and make a Purchase, you agree to our full Refund Policy. All sales are final, we do not offer refunds. We do not change or edit any orders once payment has been processed.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: availability, technical issues, errors in the description or price of the product or Service, error in your order or other reasons. You expressly agree that Nocturnal Industries has no liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your Order or access to our Services if fraud or an unauthorized, immoral, or illegal transaction is suspected.

All products listed on our website are digital goods, therefore making all sales final. Specific site access can change at any time during the term of the monthly lease. No guarantee of any kind, expressed or implied. Digital product - no refunds or replacements. Proof of our digital products being delivered to the email address provided by the customer constitutes legal fulfillment of the order. If you have any questions please contact us at